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Privacy Policy

Chef Coast Pty Ltd (“Chef Coast”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, make an enquiry or booking, purchase our services, communicate with us, apply to join our chef network, or otherwise interact with Chef Coast.

Our privacy practices are designed with regard to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable.

1. Information We Collect

The personal information we collect depends on how you interact with Chef Coast and may include:

  • your name, email address, phone number and other contact details;

  • your residential or service address;

  • booking details, including preferred dates, times, number of guests and selected services;

  • menu selections, cuisine preferences and food preferences;

  • dietary requirements, allergies, intolerances and other information relevant to safely providing your service;

  • information you provide through enquiry, booking and contact forms;

  • communications between you and Chef Coast;

  • feedback, reviews and survey responses;

  • transaction, invoice and payment-related information;

  • website usage information, including IP address, browser type, device information and interactions with our website;

  • photographs, testimonials or other content you choose to provide to us; and

  • any other information you voluntarily provide.

For chefs, contractors or applicants wishing to work with Chef Coast, we may also collect professional information such as CVs, work experience, qualifications, certifications, availability, photographs, menu information, references and other information relevant to assessing and managing your relationship with Chef Coast.

2. Dietary, Allergy and Sensitive Information

To provide our private chef and meal preparation services safely, we may need to collect information about allergies, food intolerances, dietary requirements or other health-related information relevant to food preparation.

We ask that you provide accurate and complete information about any allergies or dietary requirements that may affect your booking.

We will only use this information for purposes reasonably connected with providing, managing and safely delivering your Chef Coast service, unless otherwise permitted or required by law.

Where appropriate, this information may be shared with the chef assigned to your booking or another service provider who reasonably requires the information to deliver your service.

3. How We Collect Information

We may collect personal information when you:

  • visit or interact with our website;

  • complete an enquiry, booking or application form;

  • request a quote;

  • book or purchase a Chef Coast service;

  • communicate with us by email, telephone, SMS, social media or another communication channel;

  • provide dietary or allergy information;

  • subscribe to marketing communications;

  • submit feedback or a review;

  • apply to join Chef Coast as a chef or contractor; or

  • otherwise provide information directly to us.

We may also receive information through service providers and platforms we use to operate Chef Coast, where permitted.

4. How We Use Your Information

We may use personal information to:

  • respond to enquiries and provide quotes;

  • process and manage bookings;

  • match and allocate chefs to customers;

  • plan menus and personalise dining or meal preparation experiences;

  • communicate dietary requirements and allergies to the relevant chef;

  • process payments, deposits, refunds and invoices;

  • provide customer support;

  • communicate booking confirmations, reminders, updates and service information;

  • manage our relationships with chefs and contractors;

  • improve our website, services and customer experience;

  • maintain business and accounting records;

  • prevent fraud, misuse or security incidents;

  • send marketing communications where you have consented or where otherwise permitted by law;

  • comply with legal and regulatory requirements; and

  • protect the rights, property and safety of Chef Coast, our customers, chefs and others.

We will not sell your personal information to third parties.

5. Sharing Your Information

We may disclose personal information where reasonably necessary to operate Chef Coast and provide our services.

This may include disclosure to:

  • the chef or chefs allocated to your booking;

  • contractors and service providers assisting with your Chef Coast experience;

  • website hosting and booking platforms;

  • payment processing providers;

  • accounting, invoicing and business administration providers;

  • email, communications and marketing providers;

  • IT, data storage and security providers;

  • professional advisers such as accountants, insurers or lawyers; and

  • government agencies, regulators or law enforcement where required or authorised by law.

Chefs receiving customer information through Chef Coast are expected to use that information only as necessary to perform the relevant service and to handle it appropriately.

6. Payments

Chef Coast may use third-party payment processors to securely process payments.

Payment card information may be collected and processed directly by the relevant payment provider rather than being stored by Chef Coast. Those providers handle your information according to their own privacy and security policies.

We may retain transaction details such as the amount paid, payment status, transaction reference and invoice information for accounting, customer service and legal purposes.

7. Website, Cookies and Analytics

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand how visitors interact with the website, measure performance and improve our services.

Some cookies may be provided by third-party services integrated with our website.

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of our website.

8. Marketing Communications

With your consent, or where otherwise permitted by law, Chef Coast may use your contact information to send you news, promotions, special offers, service updates or other marketing communications.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending essential communications relating to an active enquiry, booking, payment or service.

9. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Information may be stored electronically through Chef Coast's systems and trusted third-party service providers.

While we take reasonable measures to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

When personal information is no longer reasonably required for our business or legal purposes, we may securely delete, destroy or de-identify it where appropriate.

10. Overseas Disclosure and Third-Party Services

Some technology and service providers used by Chef Coast may store or process information using servers located outside Australia.

As the locations used by third-party technology providers may change from time to time, it may not always be practicable for Chef Coast to specify every country in which information may be processed.

Where applicable, we take reasonable steps when selecting and using service providers to ensure personal information is handled appropriately.

Third-party websites, platforms and services may also have their own privacy policies, and we encourage you to review those policies.

11. Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before providing access or making changes.

In some circumstances, access may be limited or refused where permitted or required by law. If this occurs, we will explain the reason where appropriate.

12. Children and Minors

Our services may involve preparing meals for children; however, Chef Coast's website and booking services are intended to be used by adults.

Where information about a child is required to provide a service — for example, their dietary requirements or allergies — we expect this information to be provided by a parent, guardian or authorised adult.

We do not knowingly collect personal information directly from children for marketing purposes.

13. Reviews, Photos and Social Media

If you voluntarily provide Chef Coast with a review, testimonial, photograph or other content, we may ask for your permission to use it for promotional purposes, including on our website and social media channels.

We will not intentionally publish private customer information such as your home address, contact information or sensitive dietary information as part of promotional content.

Information you independently post publicly on social media platforms is also subject to the privacy practices of those platforms.

14. Privacy Complaints

If you have a question or concern about how Chef Coast has handled your personal information, please contact us using the details below.

Please provide enough information for us to understand and investigate your concern. We will aim to respond within a reasonable timeframe.

Where the Privacy Act applies and you are not satisfied with our response, you may also have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal obligations.

The current version will be published on our website, and the “Last updated” date at the top of this policy will indicate when it was most recently revised.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or wish to make a privacy complaint, please contact:

Chef Coast Pty Ltd
Gold Coast, Queensland, Australia
Email: contact@chefcoast.com.au
Website: chefcoast.com.au

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